Play responsibly,
keep yourself safe
won believes real enjoyment only comes when gaming stays within control. Your safety and your family's wellbeing are our first priority.
won always wants every player to enjoy betting with fun, awareness and within their means. Casino games or sports betting — any activity is only beneficial when it is purely a form of entertainment and not a source of financial or mental stress.
Responsible gaming means more than understanding your budget — it is a mindset. Knowing when to stop, how much time is appropriate to spend, and when to seek help — these are the marks of a truly responsible player. won's Terms and Conditions cover these matters in detail, and every user should read them.
We recommend following a few simple rules: set a daily or weekly budget and do not exceed it; avoid the urge to place bigger bets to recover losses; and never treat betting as a source of income. In won's FAQ section you will find more information about deposit limits and self-exclusion.
Gambling habits can sometimes slip out of control without you noticing. If you or someone close to you feels that gaming is getting excessive, contact won's 24/7 live chat support without delay. Our support team is ready to assist in both Bengali and English. You can read our Privacy Policy to confirm that your personal information is fully protected.
Age limit and for adults only
For persons aged 21 or older only
All of won's betting and casino services are for users aged 21 or older only. Age is verified at the time of account creation. Managing an account on behalf of a minor is strictly prohibited. If you have younger siblings or children at home, keep your account details away from them and use a password lock on your device.
Your control in your hands
won provides several self-control tools. These can be activated at any time through 24/7 live chat.
Deposit limit
Set a maximum deposit amount on a daily, weekly or monthly basis. To increase the limit, a 72-hour waiting period applies after the request.
Session time limit
Set how long you play in one sitting. When the set time is up, the session ends automatically, even if you still have balance.
Temporary break
Temporarily close your account for anywhere between 24 hours and 30 days. Once the break period ends, the account is automatically reactivated.
Permanent self-exclusion
If you want to close your account long-term, apply for permanent self-exclusion. Once this decision takes effect it is difficult to reverse — so talk to the support team before deciding.
Bet limit
Set a maximum amount for each bet in advance. If you try to exceed this limit, the system will alert you.
Activity history
You can view your betting and deposit history at any time. This is the most practical first step to understanding your own spending patterns.
Recognise the warning signs
If you notice any one of the following signs in yourself, take it seriously. These are early signals of problematic gambling.
- You feel the urge to put in more money to recover losses after a losing bet.
- Even when you think about stopping, you cannot hold yourself back and keep coming back.
- You are hiding your gambling from family or friends, or lying about it.
- You are using savings, borrowed money or funds needed for daily expenses to place bets.
- You are giving gaming more importance than work, studies or spending time with family.
- When you cannot play, you feel restless, irritable or anxious.
- You now feel you need to place bigger bets to get the same enjoyment you used to get before.
Where to find help
Asking for help is not a sign of weakness — it takes courage. You can find support through any of the following.
won live chat support
Available in Bengali 24 hours a day, 7 days a week. Talk directly about self-exclusion, setting limits or any concern you have.
Family and trusted people
The people closest to you — family, friends or loved ones — often notice a problem first. Talk to them openly.
Professional counsellors
Seeing a mental health specialist or counsellor is an effective option. Several mental health centres in Bangladesh offer free consultations.
won's commitment
won believes responsible betting is a shared responsibility. On our part, we commit that any request from a user to self-exclude or set limits will be acted on promptly.
Our support team will not encourage any player to change their decision. Every user's wellbeing and peace of mind matter more to us than any business gain.
won email support: [email protected]
Practical tips for healthy gaming
Before each betting session, ask yourself one question: how much can I afford to lose today without it causing a problem? That amount is your budget. Never deposit more than that, because betting with money set aside for other purposes is where problems begin.
Playing for long stretches in one go affects your judgment. Take at least a 10-minute break every hour. Get up, have some water, take a short walk — give your mind a chance to refresh.
When you win, withdraw a set portion instead of putting all the money back on bets. This habit will keep you much safer in the long run. Always treat betting as a leisure expense — the same way you would a cinema ticket or a meal out.
Betting is never a solution to a financial problem. Placing bets with money borrowed to pay off debt or cover urgent needs will only make things worse. If that kind of thinking comes to mind, contact won's live chat straight away.