won's Privacy Policy

won is a responsible online gaming and sports betting platform operated for users in Bangladesh. Your personal privacy is very important to us. This Privacy Policy explains what information won collects, the purposes for which it is used, how long it is retained, and what rights you have over your information.

This policy applies when you use won's website, mobile application, and other digital services. Your information is handled under this policy across all activities — registration, login, deposit, withdrawal, playing games, or contacting customer support.

2.1 Information Provided at Registration

When you create an account on won, the following information is required:

• Full name and date of birth (for age verification — this platform is for users aged 21 and above only)
• Mobile number and email address
• Preferred username and password
• National ID or passport number (for identity verification)

2.2 Financial Information

For deposits and withdrawals, your mobile financial service account details — such as your bKash, Nagad, or Rocket number — are required. This information is used only to process transactions and is not sold to any external party.

2.3 Usage and Technical Information

Some information is collected automatically in the normal course of using the site:

• IP address and device identifier information
• Browser type and operating system
• Which pages were visited on the site and how long was spent on them
• Cookie and session data
• Game play history and betting activity

won uses collected information for the following purposes:

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposit and withdrawal transactions
• Detecting and preventing fraud
• Providing customer support — via 24/7 live chat and email
• Verifying eligibility for bonuses and promotional offers
• Improving the platform's security and performance
• Providing information related to responsible gaming

won never sells your personal information to third parties. Our Responsible Gaming guide explains how to use the platform safely and responsibly.

won may share information with third parties in the following limited circumstances:

4.1 Service Providers

Minimum necessary information may be shared with trusted service providers for payment processing, identity verification, technical infrastructure, and cybersecurity. These providers use the information under won's instructions and may not use it for their own purposes.

4.2 Legal Obligations

won may be required to provide information under a lawful order from a competent authority in accordance with applicable laws in Bangladesh. In such cases, only the information required by law will be provided.

4.3 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe process certain technical data to operate their game software, which falls under their own separate privacy policies.

Cookies and similar tracking technologies are used on the won website. These serve the following purposes:

• Keeping login sessions active
• Remembering your preferences and language settings
• Analyzing which parts of the site are used most
• Detecting security breaches

You can disable cookies from your browser settings, but this may limit some functionality of the site. Session cookies are automatically deleted when the browser is closed.

won takes multiple technical and organizational measures to keep your information secure:

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Passwords are stored using strong encryption algorithms — never in plain readable form
• Access to sensitive information is restricted to authorized staff only
• Regular security audits and vulnerability assessments are conducted
• Suspicious login attempts are blocked through OTP verification

No data system is completely impenetrable. We therefore ask that you keep your account password safe and do not share it with anyone.

won retains your information according to the following policy:

• All information is retained while the account is active
• Financial and identity-related information is retained for the legally required period even after an account is closed
• Technical log data is generally deleted automatically after a set period
• In the case of a legal dispute or investigation, relevant information is retained until the dispute is resolved

As a user of the won platform, you have the following rights regarding your own information:

8.1 Right to View and Correct Information

You can log in to your account settings to view stored information and, where applicable, make corrections. To change verified information such as your name or date of birth, you will need to contact customer support.

8.2 Right to Close Your Account

You can contact won's customer support at any time to request that your account be closed. Once an account is closed, personal information is no longer actively used, except as required by legal obligations.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can use the "unsubscribe" option in any message or inform support. However, it is not possible to stop important account-related messages from being sent.

won strictly prohibits anyone under the age of 21 from opening an account or using the platform. An age verification process is in place at registration, and suspicious accounts are investigated. If a user is suspected of being a minor, the account may be suspended and additional verification requested. For more details on maintaining a safe gaming environment, visit our About Us page.

won's server infrastructure may be distributed internationally. This means your information may be stored or processed on servers outside Bangladesh. Wherever the information is held, the protections described in this Privacy Policy apply.

won may update this Privacy Policy as needed. If there are any significant changes, users will be notified via their registered email or through the platform. If you do not agree with the updated policy, you have the right to stop using the platform and request that your account be closed.

The "Last Updated" date shown at the top of the page always indicates the most recent version in effect.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Our support team will review any privacy-related requests with appropriate care. For general questions, try finding answers on our FAQ page.