won Terms and Conditions

1 Definitions and Applicability

These terms and conditions ("Terms") apply to the won platform and all services operated under it. The key terms used below are defined as follows:

• "won" or "Platform" refers to the won-vip.cam website, mobile application, and all related digital services.
• "User" or "Member" refers to any person who has registered on won or is using its services.
• "Account" refers to each registered member's personal profile and balance.
• "Bet" or "Wager" refers to the act of placing money on a game or sports event.
• "Bonus Balance" refers to promotional credits granted by won, which require a specified wagering condition to be met before withdrawal.

These Terms apply to all won services — including casino games, sports betting, live casino, slots, and all other sections. Visiting the website, creating an account, or completing any financial transaction means the user is considered to have agreed to these Terms.

2 Account Registration and Verification

2.1 Registration Requirements

Each person may hold only one account on won. All information provided at registration — name, date of birth, mobile number, and email address — must be accurate and truthful. Opening an account with false information is a violation of these Terms and may result in permanent account closure.

2.2 Account Security

Each member is solely responsible for keeping their account password and login details secure. Sharing an account with a third party is not allowed. If you suspect unauthorized access, contact won immediately via live chat.

2.3 Identity Verification (KYC)

won may request identity verification documents at any time. A copy of a national ID card or passport may be required. Withdrawals may be put on hold until the documents are submitted.

3 Age and Eligibility Rules

All won services are available only to persons aged 21 or older. Anyone under 21 may not create an account or participate in any game. won may request reliable documents to verify age and may restrict transactions until verification is complete.

In addition, persons who have voluntarily applied to restrict or suspend their own betting activity may not open a new account or use the service under these Terms.

4 Deposits, Withdrawals and Payment Methods

4.1 Deposits

The minimum deposit amount on won is ৳200. Accepted payment methods are bKash, Nagad, and Rocket. Deposits are generally credited to the account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals typically take 10 to 45 minutes to complete. Withdrawals can only be made via bKash, Nagad, or Rocket. Verification must be completed before submitting a withdrawal request.

4.3 Account Matching

The mobile number used for deposits and withdrawals must match the number registered on the account. Transactions through third-party numbers or accounts will not be accepted.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. For example, depositing ৳1,000 adds ৳1,000 in bonus, making the total balance ৳2,000. To withdraw the bonus amount, you must wager the bonus 10 times — meaning in that example, a wager of ৳1,000 × 10 = ৳10,000 is required.

5.2 Other Promotions

won's other promotional offers are subject to their own terms and conditions. Each offer has separately defined wagering requirements, minimum deposit amounts, and claim deadlines. Visit the promotions page for the latest information on specific offers.

5.3 Bonus Abuse is Prohibited

Attempting to gain bonus benefits by creating multiple accounts, providing false information, or through coordinated betting methods will be considered bonus abuse by won. This will result in cancellation of the bonus and, if necessary, closure of the account.

6 Betting and Gaming Rules

6.1 Bet Confirmation

All bets are considered final once accepted and confirmed by the system. If a bet is incorrectly accepted due to a technical error, won reserves the right to void that bet.

6.2 Odds Changes

In sports betting, if odds change after a bet is confirmed, the odds at the time of confirmation will apply. In live betting, odds can change rapidly, and if a bet is not confirmed before the change, the previous odds will be considered void.

6.3 Event Cancellation and Postponement

If a sports event starts more than 12 hours after the scheduled time, or is cancelled entirely, the stake for that bet will be refunded. For partially completed events, won's decision is final.

6.4 Game Results

Casino games use a certified Random Number Generator (RNG). The result of each round is independent and does not depend on previous results.

7 Prohibited Activities

Any of the following activities is a clear violation of won's rules:

• Operating multiple accounts for the same person.
• Opening an account under another person's identity or with false information.
• Coordinated or strategic betting aimed at gaining bonus benefits.
• Exploiting any technical vulnerability in the platform.
• Using an account for money laundering or illegal transfer of funds.
• Placing bets using automated software or bots.
• Harassing or disrespecting other members or staff of the platform.

If any such activity is proven, won may immediately close the account and confiscate the balance.

8 Account Suspension and Closure

8.1 Closure by won

In cases of Terms violations, failure to complete account verification, or suspicious activity, won may suspend or permanently close an account without notice. The decision to close is final and won is not obligated to provide a detailed explanation.

8.2 Closure by Member

Any member who wishes to close their account may contact the won support team. All withdrawable balance must be settled before the account is closed.

8.3 Voluntary Break

Members may temporarily suspend their own account for a set period. This option is part of the responsible gaming policy and takes effect upon the member's request.

9 Privacy and Data Protection

won is committed to protecting members' personal information. Details on how information is collected, stored, and used can be found in won's Privacy Policy. By using the service, the user is considered to have also agreed to that policy.

To meet legal obligations or to prevent financial fraud, won may share a member's information with the relevant authorities. Information is not shared with third parties beyond that.

10 Responsible Gaming Policy

won believes that gaming is a form of entertainment — not a solution to problems. Every member should enjoy gaming within their own means and time. won advises all members to stay aware of their betting habits.

If you feel that betting is having a negative impact on your financial or personal life, visit won's responsible gaming page to learn about protective options such as self-exclusion and deposit limits. This service is completely free and can be used at any time.

Please note that all won services are for members aged 21 and above only.

11 Limitation of Liability

won works to operate its services to the highest standard. However, won is not liable for any loss arising from the following:

• A bet not being placed due to loss of internet connection or a technical problem.
• Account details being leaked due to the member's own negligence.
• Delays or failures by a third-party payment provider.
• Unforeseen events, such as natural disasters or government restrictions.

In any circumstance, won's maximum liability is limited to the balance in the user's account at the time of the relevant incident.

12 Right to Change Terms

won reserves the right to change, revise, or update any part of these terms and conditions at any time. Members will be notified through the platform before changes take effect.

Continuing to use the service after a change means the member is considered to have agreed to the new terms. It is therefore recommended to review this page regularly.

13 Contact and Support

If you have any questions or complaints about these terms and conditions, please contact the won support team. Live chat and email support is available 24 hours a day, 7 days a week, in both Bengali and English.

For quick answers to common questions, visit won's FAQ section, where answers to common questions about deposits, withdrawals, bonuses, and accounts are available.

To learn general information about won, the platform's history, and its values, read our About Us page.